Refund & Cancellation Policy

Last updated: 6 October 2026

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The short version. Cancel whenever you like and keep what you paid for until the period ends. If you want your money back within 14 days of a first payment — or within 14 days of a renewal you did not expect — email [email protected] and we will refund it. You do not have to explain why.

1. Try it before you pay

AI Citizenship has a free tier precisely so you can judge it before spending anything: 8 practice questions per bank, 2 chapter summaries, and 5 AI tutor messages a day. We would rather you used that than paid for something that turns out not to suit you.

2. Cancelling

Cancel any time from your profile in the app, or by emailing us.
Cancelling stops the next charge. It does not end your current period — you keep full access until the date you have already paid through.
Nothing is deleted when you cancel. Your account reverts to the free tier.

3. When we refund

Situation	What we do
Within 14 days of your first paid period	Full refund, no questions asked.
Within 14 days of a renewal you did not intend	Full refund of that renewal. Auto-renewal catching someone out is our problem to fix, not yours to pay for.
We closed your paid account for a minor breach	Refund of the unused part of the period.
We discontinue the service	Refund of the unused part of the period.
A charge you do not recognise	Tell us and we will investigate. If it was not authorised, we refund it.
Later than 14 days into a period	Normally no refund — but ask. If something went genuinely wrong, we would rather sort it out than have you feel cheated.

4. What a refund does not depend on

We do not reduce or refuse a refund because of how much you studied, how many questions you answered, or how many tutor messages you used. Within the 14 days, use of the app is not held against you.

5. Your statutory rights

This policy is what we offer. It sits on top of your legal rights and never replaces them.

EU and UK: you generally have a 14-day right to withdraw from a distance contract. This policy gives you at least that, and also applies it to renewals.
Quebec: your rights under the Consumer Protection Act apply in full, including in relation to contracts entered into at a distance.
Elsewhere: any mandatory consumer protection where you live applies, and wins over anything on this page that conflicts with it.

6. How to ask

Email [email protected] from the address on the account, and tell us roughly when you paid. That is all we need — you do not have to give a reason.

We aim to reply within 3 business days.
Approved refunds are issued through Stripe to your original payment method. Your bank usually shows them within 5–10 business days; the timing after we send it is up to them, not us.
Refunds are made in the currency you were charged in. If your bank applied a conversion or fee, we refund what we received — we cannot recover a fee your bank kept.

7. Chargebacks

If something is wrong, please email us first — we will almost always just refund you, and it is faster than a bank dispute. Raising a chargeback before contacting us costs us a fee and gets you your money more slowly.

8. Contact

[email protected] · See also the Terms of Service and Privacy Policy.